Verified death notifications for the organisations
New Zealanders rely on
myTrove gives banks, insurers, utilities, telcos and government agencies a single, government-trusted channel to learn when a customer has died — so records stay accurate, billing stops, and families are treated with care.
The problem
You often don't find out a customer has died until it's already gone wrong
Without a reliable signal, organisations have no visibility of a death until a grieving family member calls — sometimes weeks later. In the meantime, automated systems keep running, creating billing accidents and distressing, insensitive contact at the worst possible time.
No visibility of the death
Your systems carry on as normal because nothing tells them otherwise. The death may go unrecorded for weeks until someone calls.
Billing accidents
Direct debits, renewals, fees and debt-collection continue against a deceased customer — creating refunds, write-offs and complaints later.
Insensitive outreach
Marketing, renewal reminders and "we miss you" messages keep sending — landing with grieving families and damaging your brand.
Every day that a death goes unrecorded raises the risk of an insensitive interaction and a costly manual clean-up. Being part of the myTrove network is how organisations close that gap — minimising billing accidents and protecting families before harm is done.
The solution
Receive verified death notifications, automatically
One simple, linear data loop. When a death is notified through myTrove, the right organisations are updated — no manual chasing, no guesswork.
A death is notified
A family member, executor or lawyer notifies myTrove and selects the organisations to inform.
myTrove verifies it
The death is confirmed against the NZ Death Register — no unverified data reaches you.
You receive it securely
A structured notification arrives either via your Secure Portal or email to a work queue (or both).
You begin account closure
You can start your internal account closure process or talk to us about how we can help you streamline this process for you.
Look up deaths from your Secure Portal
Organisations can perform death look-ups via their Secure Portal — individually or in bulk — for verified access to official government death registry records.
Why organisations join
Three reasons it matters to your organisation
Streamlined customer experience
Protect your brand and your customers' families during the most sensitive moments.
- Stop insensitive automated outreach
- Respond with care, not collections
- Consistent, compassionate handling
Driving efficiency
Eliminate manual workflows and retrospective account clean-up.
- One structured notification, not scattered calls
- Automated account flagging and routing
- Less rework and fewer escalations
Risk reduction
Ensure compliance and secure sensitive account data.
- Reduce billing-accident and complaint risk
- Verified, fully auditable notifications
- Privacy-by-design data handling
On our roadmap
Today, notifications arrive via your Secure Portal or by email. These deeper integrations are planned — talk to us if you'd like us to prioritise one or more for your organisation.
API integration
Real-time, straight-through processing into your systems.
Real-time lookups
Instant verification against official death registry records.
Online messaging
Message notifiers and coordinate directly in the portal.
What organisations tell us
Trusted by the organisations that receive our notifications
Verified notifications mean we stop billing and outreach the moment we're told — not weeks later.
Customer operations lead, major bank
It's replaced a scattered set of phone calls and letters with one structured, auditable process.
Compliance manager, insurance provider
Fewer billing accidents, and a far more respectful experience for the families we deal with.
Customer care manager, utility provider
Reference & FAQ
Questions from Organisations
A practical reference for the people who will assess myTrove — security, integration and compliance. Need more depth? Request a demonstration.
Explore what joining the myTrove network involves
No commitment, no sales pressure. Book a demonstration with our partnerships team to see how it maps to your systems.