myTrove makes managing a deceased estate simpler and less overwhelming
When someone close to you dies, managing their estate can bring a long list of practical responsibilities at an already difficult time. myTrove brings these notifications into one simple, secure place, helping you save time, reduce unnecessary costs, avoid repeating difficult conversations and manage the estate one step at a time.
The reality
What to do when someone dies
There can be a lot to manage after someone you love has passed away. Alongside grief, families, next of kin and those close to the person can face a long list of practical responsibilities. Banks, insurers, government services, councils, memberships, subscriptions, charities, utilities and other organisations may all need to be contacted.
Managing these conversations separately can be time consuming and emotionally draining — repeatedly explaining what has happened, searching for the same information and trying to understand what each organisation needs. myTrove helps bring this work together: provide the information once, select the organisations that need to know, and manage the notification process from one secure place.
Repeating what has happened
Explaining the same situation again and again to different organisations.
Searching for information
Finding the same details and documents each organisation needs.
Understanding each process
Working out what each organisation requires and how to provide it.
How it works
A calmer, simpler way to manage the notifications
myTrove guides you through the process step by step. You do not have to complete everything at once, and nothing is sent until you are ready.
Begin with what you know
Enter the information you currently have about the person who has died. If some details are missing, you can return and add them later.
Choose who needs to be notified
Select the relevant organisations from one place rather than finding and contacting each one separately.
Nominate the right person
Choose a family member, executor, lawyer, administrator or trusted support person to manage responses on behalf of the family or estate.
Send when you are ready
Review the information in your own time. When you are comfortable, submit the notification and myTrove will help it reach the selected organisations.
Who can use myTrove
If you are helping after a death, myTrove may be for you
myTrove is designed for people who need to notify organisations after someone has died — family members, whānau, executors, administrators, beneficiaries, trusted support people, professionals, creditors, or others with a legitimate role in estate wrap-up.
Unsure whether you're the right person to start? You can request a preparation guide or seek advice before beginning.
How myTrove helps
Making a difficult responsibility more manageable
Managing a deceased estate can involve a surprising amount of time, cost and coordination. myTrove simplifies the notification work so you can focus your attention where it is most needed.
Save time
Provide the information once and notify multiple organisations from one place, rather than working through separate calls, forms and processes.
Reduce unnecessary costs
Keeping the right organisations informed may help prevent avoidable charges, ongoing subscriptions, incorrect billing and delays in settling accounts.
Avoid repeating difficult conversations
Share the information through one secure process instead of explaining what has happened again and again.
Keep everything organised
See which organisations have been selected, what information has been provided and who has been nominated to manage responses.
Make follow up clearer
Nominate one trusted estate contact so organisations know who to approach if they need additional information.
Begin without having every answer
Start with the information available and add further details as they become known. You do not need to resolve everything before taking the first step.
Share the responsibility
A family member, executor, administrator, lawyer or other trusted person can help manage the process, so the practical burden does not have to sit with one person alone.
Organisations you can notify
Fewer separate calls, forms and difficult conversations
Depending on the person's circumstances, a range of organisations may need to know about their death. myTrove helps you notify them from one online place instead of working through each separately.
Government services
IRD, MSD/WINZ, passport services and other relevant agencies
Local councils
Rates, council services, property records and registrations
Banks & KiwiSaver
Banks, finance companies, lenders and KiwiSaver providers
Insurance
Life, health, home, vehicle and other insurance providers
Utilities
Electricity, gas, water, phone and broadband providers
Internet & technology
Online accounts, streaming platforms, technology services and subscriptions
Memberships & charities
Clubs, associations, memberships, charities and regular donations
Creditors & others
Creditors, funeral related organisations, professional services and other organisations connected to the person's life
Primary estate contact
You do not have to handle every response yourself
Sometimes the person starting the notification is not the person best placed to manage every follow up conversation.
You may want a family member, executor, lawyer, administrator, caregiver or another trusted person to receive responses from organisations. myTrove allows you to nominate a primary estate contact so everyone knows who to contact if more information is needed. This can reduce confusion, protect grieving family members from unnecessary administration and give the process one clear point of contact.
Take one difficult task off your shoulders
You do not need to have every answer or complete everything at once. Begin with the information you have, move at your own pace and let myTrove guide you through the notification process.
Complex situations
Some situations need additional support
Not every estate is straightforward. There may be missing information, questions about who has authority to act, family disagreement, trusts, overseas assets, creditors, business interests or uncertainty about what should happen next. There may also be someone outside the immediate family who had a significant relationship with the person and needs to understand what practical options are available.
myTrove can simplify the notification process, but it does not replace legal or specialist advice. If the situation is complex, the Preparation Guide can help you organise what you know before speaking with a lawyer or another appropriate adviser.
Plan ahead · myTrove Planner
Make things easier for the people you love
myTrove Planner lets you get the information needed to close your estate into one secure place — so when the time comes, the people you love are not left guessing.
Explore myTrove PlannerWhat families tell us
Real experiences from people who have used myTrove
I didn't have all the details when I started, and that was okay. myTrove let me add things as I found them.
A spouse, Hamilton
Nominating my brother as the estate contact meant I didn't have to keep answering the phone.
A daughter, Tauranga
It felt calmer than making call after call. One place, one process.
A trusted support person, Dunedin
Questions & answers
Questions families often ask
If you can't find what you need, our help centre and the preparation guide can help you take the next step.
Request a Preparation Guide
It is understandable if you are not ready to start a notification yet. The myTrove Preparation Guide can help you understand what information, documents and contact details may be useful. You can work through it in your own time and begin the notification when you feel ready.